Is Aelia Care a medical or healthcare service?

No. Aelia Care provides travel companionship and practical travel support. We do not provide medical, nursing, therapeutic or emergency services.

What exactly does a travel companion do?

Your travel companion provides practical assistance throughout your journey – accompanying you to activities, helping with everyday travel arrangements and supporting communication when needed. The exact level of support is agreed upon before your trip begins.

What does a travel companion not do?

Our companions do not provide medical or nursing services, administer medication, offer medical advice, perform physiotherapy or replace emergency services. They are there to support your journey, not to provide healthcare.

Who will be my travel companion?

Every traveller’s needs are different. We match each request individually to ensure your companion is suitable for the type of trip and support you’ve requested.

How far in advance should I contact you?

The earlier, the better. Contacting us well before your planned trip gives us more time to prepare your travel support and organize every detail.

How much does travel support cost?

Every journey is different and so is every traveller. Your quotation depends on your itinerary, travel dates, destination and the level of support requested. We provide an individual quotation before any booking is confirmed.

Why do you ask for a 50% deposit?

The deposit allows us to reserve your travel companion exclusively for your travel dates and begin preparing your travel support. It represents a commitment from both sides and secures your booking.

What if my plans change?

We understand that travel plans can change. If you need to reschedule your trip, we’ll do our best to transfer your booking in accordance with our terms of use. Please refer to our terms of use for the latest cancellation and transfer conditions.

Do you book hotels or flights?

No. Aelia Care provides travel support. Accommodation, transportation and travel packages must be arranged separately.

Which parts of Greece do you cover?

We provide travel support throughout Greece. If your itinerary includes multiple destinations, we’ll discuss the details during the planning stage.

Can you support families or groups?

Yes. We can discuss travel support for couples, families and small groups based on your travel plans and the type of assistance requested.

What information do you need?

We’ll ask only for the information needed to plan your travel support, such as your itinerary, travel dates, accessibility requirements and preferred way of communication. For more information about how your personal data is handled, please read our privacy policy.

What happens in an emergency?

If an emergency occurs, emergency services should be contacted immediately by calling 112 (European emergency number).